Overview

The ISO 9001:QMS Customer Complaint Register Template is a customer complaint register spreadsheet template that is used to track, manage and report customer complaints.

Format: MS Excel

Description:

• Complaint details: Include the date the complaint was received, the customer name, contact information, and a description of the complaint.

• Investigation: Document the steps taken to investigate the complaint and the findings of the investigation.

• Corrective action: Describe the corrective actions taken to address the complaint and prevent similar complaints from happening in the future.