Transform challenging workplace interactions into impactful opportunities with 'Great Answers to Tough Questions at Work' by Michael Dodd. This essential resource is designed for professionals at all stages of their careers, providing you with critical communication skills to navigate difficult questions smoothly and confidently. Whether you're preparing for a job interview, managing performance reviews, negotiating with clients, or handling parliamentary inquiries, this book has you covered.

Shortlisted for the CMI Management Book of the Year Award, it promotes a 'win-win-win' mindset that benefits everyone involved in the dialogue. Dodd shares golden formulae and proven strategies to craft inspirational answers, regardless of how tricky or uncomfortable the question may be. You will learn methods for reframing tough questions into a positive, solution-oriented dialogue, ultimately enhancing your professional relationships.

Packed with real-life case studies and examples, ‘Great Answers to Tough Questions at Work’ helps you analyze pivotal moments where successful communication shines or falters under pressure. The insights within are not only invaluable for executives, managers, and leaders but also for anyone aiming to improve their response strategies in the workplace.

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Condition: BRAND NEW
ISBN: 9780857086396
Year: 2016
Publisher: John Wiley & Sons (UK)
Pages: 310

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Condition: BRAND NEW
ISBN: 9780857086396
Year: 2016
Publisher: John Wiley & Sons (UK)
Pages: 310


Description:


SHORTLISTED FOR THE CMI MANAGEMENT BOOK OF THE YEAR AWARDThe essential guide to turning tough questions into positive opportunities


Difficult questions can be thrown at you from your first job interview through to challenges you get when you™ve made it to the top. If you find yourself on the firing line on a regular or occasional basis this is the perfect go-to guide to help you turn tough questions into positive opportunities.


Great Answers to Tough Questions at Work promotes a confident 'win-win-win' mindset for questioner, answerer and wider audiences beyond. Author Michael Dodd provides golden formulae and proven strategies for constructing inspirational answers”however challenging, vicious, tricky or stupid the question. He outlines simple but successful techniques for dealing with the kind of nightmare questions which all ambitious people in the workplace have to face along their journey, whatever stage of their career.


Contains critical communication skills for executives, managers, leaders and those aspiring to fill these roles

Covers a wide range of work place scenarios such as job interviews, performance reviews, negotiations, customer relations, parliamentary inquiries and cross-examination

Discusses how to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way

Includes case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions and draws out the lessons for readers.